auth0/hubot-zendesk

Name: hubot-zendesk

Owner: Auth0

Description: port of hubot-scripts zendesk.coffee

Created: 2015-07-01 15:20:55.0

Updated: 2016-09-11 09:12:37.0

Pushed: 2015-07-01 15:28:07.0

Homepage: null

Size: 88

Language: CoffeeScript

GitHub Committers

User	Most Recent Commit	# Commits

Other Committers

User	Email	Most Recent Commit	# Commits

README

hubot-zendesk

Queries Zendesk for information about support tickets

See src/zendesk.coffee for full documentation.

Installation

In hubot project repo, run:

npm install hubot-zendesk --save

Then add hubot-zendesk to your external-scripts.json:

bot-zendesk"]

Configuration:

T_ZENDESK_USER
T_ZENDESK_PASSWORD
T_ZENDESK_SUBDOMAIN

Commands:

t zendesk (all) tickets - returns the total count of all unsolved tickets. The 'all' keyword is optional.
t zendesk new tickets - returns the count of all new (unassigned) tickets
t zendesk open tickets - returns the count of all open tickets
t zendesk escalated tickets - returns a count of tickets with escalated tag that are open or pending
t zendesk pending tickets - returns a count of tickets that are pending
t zendesk list (all) tickets - returns a list of all unsolved tickets. The 'all' keyword is optional.
t zendesk list new tickets - returns a list of all new tickets
t zendesk list open tickets - returns a list of all open tickets
t zendesk list pending tickets - returns a list of pending tickets
t zendesk list escalated tickets - returns a list of escalated tickets
t zendesk ticket <ID> - returns information about the specified ticket